jaya 9apps Privacy Policy

1. Definitions and Scope of Application

In this policy, "personal information" refers to any information that can directly or indirectly identify an individual. This includes name, address, mobile number, email address, financial information, and browsing and transaction data.

This policy applies to the jaya 9apps website, mobile application, and all services on the platform. Users must be at least 21 years of age — we do not knowingly collect information from minors.

jaya 9apps may update this policy from time to time. Continued use of the platform after any changes will be considered acceptance of the revised policy. You are advised to review this page regularly.

2. What Information Is Collected

2.1 Registration and Account Information

Information you provide when creating an account is collected. This includes:

• Full name and date of birth
• Valid email address and mobile number
• User-chosen username and password (stored in encrypted form)
• Identity verification document details (national ID card or passport)

2.2 Transaction and Financial Information

During deposits and withdrawals, mobile banking account details (bKash, Nagad, Rocket) and, for bank transfers, bank account details are collected. This information is used solely for processing transactions and preventing fraud.

2.3 Technical and Usage Information

When you use the platform, the following information may be collected automatically:

• Device type, operating system, and browser information
• IP address and approximate geographic location
• Session duration, click activity, and page visit patterns
• Information obtained through cookies and similar tracking technologies

3. Purpose and Use of Information Collection

jaya 9apps uses collected personal information only for the following legitimate purposes:

• Completing account registration, management, and verification processes
• Securely processing financial transactions including deposits and withdrawals
• Providing approved promotional offers, bonuses, and VIP benefits
• Improving customer support service quality and resolving issues
• Preventing fraud, money laundering, and other illegal activity
• Technical improvement of the platform and enhancement of user experience
• Applying responsible gambling policies and providing support to at-risk users

We do not sell your information to third parties for marketing purposes without your consent.

4. Disclosure of Information and Third Parties

Your information may be shared with third parties in the following limited circumstances:

4.1 Service Provider Partners

Necessary information may be shared with selected partner organizations for payment processing, identity verification, and technical services. These partners provide services under strict confidentiality agreements.

4.2 Legal Obligations

Information may be disclosed when required by court order, lawful requests from government authorities, or applicable law. In such cases, we provide only the minimum information necessary.

4.3 Business Restructuring

In the event of a company merger, acquisition, or business restructuring, information may be transferred to the new entity. This policy will continue to apply in such cases.

5. Cookies and Tracking Technologies

jaya 9apps uses cookies to ensure platform functionality and improve user experience.

5.1 Essential Cookies

These cookies are necessary to maintain login sessions and ensure security. They cannot be disabled.

5.2 Analytical Cookies

These cookies are used to analyze user behavior on the platform, which helps improve service quality. They can be managed through browser settings.

5.3 Cookie Controls

You can delete or block cookies at any time through your browser settings. However, if essential cookies are disabled, some parts of the platform may not function properly.

6. Data Security Measures

The security of your information is a priority for us. jaya 9apps takes the following technical and organizational measures:

• All data transmission is secured through SSL/TLS encryption
• Passwords are encrypted and stored using strong hashing algorithms
• Access to sensitive information is restricted to authorized staff only
• Regular security audits and vulnerability assessments are conducted
• Preparations are in place to respond quickly in the event of a data breach

No system is entirely free of risk, but we are committed to maintaining the highest standards.

7. Data Retention Period

Information is retained while your account is active. After account closure, information may be kept for a specified period for the following reasons:

• To meet legal obligations and regulatory requirements
• To assist in dispute resolution and fraud prevention investigations
• To maintain audit records of financial transactions

Once the legal retention period has expired, information is securely deleted or anonymized.

8. User Rights

As a registered user of jaya 9apps, you have the following rights:

8.1 Access and Correction of Information

You may view and, if necessary, correct the personal information stored in your account at any time. It is your responsibility to keep your information up to date.

8.2 Account Closure and Data Deletion Request

You may request account closure or deletion of your information. However, due to legal obligations, it may not be possible to delete all information immediately.

8.3 Opting Out of Marketing Communications

If you do not wish to receive promotional emails or messages, you may unsubscribe at any time. However, it is not possible to stop transaction-related and security notifications.

8.4 Responsible Gaming Rights

Under our Responsible Gaming policy, you may request temporary or permanent restrictions on your account. Your identity information is verified to process such requests.

9. Protection of Minors' Information

jaya 9apps strictly prevents anyone under the age of 21 from creating an account or using the services. Age is confirmed during the initial registration and subsequent verification process.

If we become aware that a minor has provided information, that account and the associated data are deleted immediately. If you have any information about this, please notify our support team.

10. Third-Party Links and Services

The jaya 9apps platform may at times have connections to third-party game providers or payment services. These external services have their own privacy policies, and jaya 9apps is not responsible for the processing of your information by those services.

When using payment services, the respective provider's (such as bKash, Nagad, Rocket) own terms and conditions will apply.

11. Changes to the Privacy Policy

jaya 9apps reserves the right to amend this policy based on changes to services, adoption of new technologies, or legal requirements. For significant changes, you will be notified via your registered email or a platform notification.

Continued use of the platform after receiving a notification will be considered acceptance of the revised policy. To learn more about the full terms of our services, please see the FAQ section.

12. Contact and Complaints

For any questions, requests, or complaints regarding this privacy policy or the processing of your information, please contact our support team. jaya 9apps provides support in Bengali and English via live chat and email, 24 hours a day, 7 days a week.